Terms & Conditions
Table of Contents
Terms and Conditions (Last reviewed 2nd August 2020)
- Section A
- Covid 19
- Brochure and social media details
- Events beyond our control
- Our legal responsibilities to you
- Disabilities and medical problems
- Linen, towels, and keys:
- Right of Entry
- Unreasonable behaviour
- Special requests
- Governing law & Jurisdiction
- Communicating with you
Terms and Conditions (Last reviewed 2nd August 2020)
In these booking conditions, ‘you’ and ‘your’ means all people named on the booking (including anyone who is added or replaced later). ‘We’, ‘us’ and ‘our’ means PJ Getaways, 25 Misty Bay, Tattershall Lakes Country Park, Sleaford Road, Lincolnshire LN4 4LR.
Before booking, please read these booking conditions carefully and all the other information relevant to your booking, including: • the property rental conditions • the Important Holiday Information section of the brochure, Facebook or other publication we tell you about; and • any other written information we brought to your attention before we confirmed your booking. All properties on our FACEBOOK page and in our brochures are offered by us for the sole purpose of holiday lettings, unless expressly agreed otherwise in writing. Accordingly, you agree that your booking is for the sole purpose of holiday accommodation and accept that you are not offered any rights to the property other than the right to occupy the property as holiday accommodation for the period of your booking. No booking of any kind is an ‘Assured Shorthold Tenancy’ or protected under the Protection from Eviction Act 1977.
1. Making your booking All bookings depend on the property and other arrangements being available. You, as the person in charge of the party (the “party leader”) must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking based on these booking conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these booking conditions. You, as the party leader, are responsible for making all payments due to us.
Group bookings: The organiser or leader of a group booking is responsible for identifying the booking as such and for providing the party details. Should you arrive at your property in a group without notifying us of the
required details, we have the right to refuse to hand over the property to you without a refund or compensation. If the property is available and we have received all the relevant payments from you, we will give you written confirmation (see below) as soon as reasonably possible. This confirmation will show your booking details, the amount you have paid and the amount you still owe for the booking. Your binding contract with us will apply from the date we issue you with the written confirmation.
It is your responsibility to check your emails regularly and to let us know about any change to your email address. We have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you verbally or in writing and promptly refund any money you have paid to us. In this case, neither we will have any legal responsibility to you.
As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately otherwise we cannot help or accept responsibility. Please ensure that names are exactly as stated. Unless you fully confirm the booking. Even if we have sent a written confirmation, we have the right to cancel a booking where there are reasonable grounds to believe that (i) it is not legitimate (ii) you are likely to breach any of our booking conditions (iii) information supplied by you in relation to your booking is incorrect. If we cancel your booking, we will tell you in writing and neither will have any legal responsibility to you.
3 months before the first day of holiday, you must pay the security deposit for the holiday home to secure the booking. We only accept payment in pounds sterling. This also acts as a refundable security bond. £80 for lodge and £60 for luxury caravans and £50 for anything else. This will be refunded up to 7 days after your holiday if holiday home is left as found, with no damages, house rules have been followed and the holiday has been taken.
We must then receive the rest of the money owed no less than 2 months before the start of your trip.
If you book less than 3 months but more than 2 months, then the security deposit must be paid to secure your booking. The rest is then due 2 months prior to the first day of holiday, when we must receive full payment of the total cost of your booking and the security deposit.
If you have not made full payment 2 months before the first day of your holiday the security deposit will be lost and your booking cancelled.
A monthly or weekly payment plan can be created for an administration cost of £15 for anyone wishing to take this option. Please ask for details.
Free cancellation up to 3 months before first day of booking.
If less than 3 months and more than 2 months and you have paid in full then you will get refunded everything but the security deposit.
If you cancel with less than 2 months to go before the first day of your holiday you will not be entitled to any refund except exceptional circumstances.
Exceptional circumstances. If you believe your case to be an exceptional circumstance, EG surgery date come through, then we will look at these on a case by case basis and evidence maybe requested to verify.
If you change or cancel your booking.
Changes: If you want to change any detail of your confirmed booking, we will do our best to make the changes. However, we must receive your notice by email. We may agree to accept notice over the telephone, but this should be arranged with us first. Also, we cannot guarantee that we will be able to meet your request and we will have to check our bookings first. An administration fee of £15 may be due, but we reserve the right to waive this. Plus, where we cannot meet your change request, and you cannot go ahead with your booking we will class this as a cancellation and follow the rules laid out in clause 2, unless you can change your accommodation to another type within the same holiday home for the same calendar year up to 2 months before your arrival date, subject to availability.
If you must, or want to, cancel your booking after it has been confirmed, you must phone us on the number shown on your booking confirmation as soon as possible. The day we receive your notice by phone from you to cancel is the date on which we will cancel your booking. Our confirmation in writing will confirm receipt of your cancellation. If you cancel, you will lose your deposit. We are not responsible for the return of any monies you have paid to third parties for activities you have booked which are cancelled.
3. Covid 19
a. If the government does a national lockdown then we will refund the full holiday.
b. If the park is closed due to a local lockdown at the park, then a full refund is given.
c. If your area is in tier 3 or above, then you will be offered a full refund.
d. If you are unable to travel due to self-isolation, then working together we will try to find a replacement holiday maker. If the worst comes to worst and neither of us can find someone to take your holiday slot, then we would have to equally share the burden 50/50 and would refund 50% of your holiday if another holiday maker is not found, plus the security deposit.
We do advertise on booking sites, including booking.com, Tripadvisor and Airbnb. By direct booking we will beat the advertised price for our holiday home, excluding any promotions. If we have potential vacancy for a weekend any discounted price will be advertised on our Facebook page or website. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check the price and all other details of your chosen arrangements at the time of booking. All prices quoted or otherwise given to you include all charges and any taxes or government. All accommodation prices are for the property and are not on a per person basis, except an additional charge for bringing up to two dogs.
5. Brochure and social media details
We aim to make sure that the information provided by us is presented accurately on any website/social media, in brochures and other promotional literature or material we produce and provide. It is intended to present a general idea of the arrangements. Not all details of the relevant facilities can be included in our brochure or on our website/social media. Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility if some facilities or services at the site are not available or restricted, nor can we accept responsibility for any changes or closures to local services or attractions mentioned in the brochure or on our website, by our advisers or advertised elsewhere. We make reasonable efforts to make sure that information we give you about your property and its facilities or services, as well as advertised travel and other services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete, or misleading information about any property/arrangements or its facilities and services, unless this was caused by our negligence. Distances and sizes are provided as useful guides. Certain items in photos (soft furnishings etc) are subject to change and may not always be exactly as shown. Please check specific concerns with us before booking. Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure not for business. Bookings are not accepted if they are wholly reliant on the uninterrupted, unlimited provision of Wi-Fi. Download limits may apply, please check when booking.
6. Events beyond our control
Unless we say otherwise in these booking conditions, unfortunately we will not be legally responsible either jointly or individually for any compensation if we are prevented from carrying out our responsibilities to you as a result of events beyond our control. This means an event we could not, even with all due care, expect or avoid, including: • strike, lock-out or labour dispute; • natural disaster; • acts of terrorism, war, riot or civil commotion; • malicious damage; • keeping to any law or governmental order, rule, regulation or direction including advice from the foreign office to avoid or leave a country; • accident; • breakdown of equipment or machinery; • insolvency or bankruptcy of an owner or service provider; • fire, flood, snow or storm; • difficulty or increased cost in getting workers, goods or transport; and • other circumstances affecting the supply of goods or services.
7. Our legal responsibilities to you
If you have any complaints about any services we provide, you must let us know immediately in writing and in any event within seven days of the end of any arrangements booked through us. Unfortunately, we cannot accept any legal responsibility if you do not let us know within this time frame. If we are found to be at fault in relation to any service we provide (as opposed to any service provided by the away resorts or any other provider, for whom we are not responsible), we will not pay more than the price of the holiday (or the appropriate proportion of this if not everyone on the booking is affected), plus any reasonable, connected expenses you cannot recover from elsewhere. We do not exclude or limit what we will be legally responsible for if death or personal injury is caused as a result of our negligence or that of our employees whilst acting in the course of their employment, or for any criminal act we may commit. We cannot be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond the owner’s control. If we know about a problem before you arrive, we will contact you to let you know. We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming- pool filtration systems, nor for the failure of public utilities such as water, gas, and electricity.
8. Disabilities and medical problems
If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you make your booking and give us full details as early as possible before you travel. If we feel unable to properly meet that person’s needs, we can refuse or cancel the reservation.
9. Linen, towels, and keys:
Except for cots, bed linen is provided. This may be duvets or blankets and sheets. Please take bed linen for cots & cots with you as required. Each holiday home has its own rule for towels depending on status. Please check the important information for the holiday home you are staying in. If we do provide towels staying for a week towels will be exchanged on the fourth day. If you have visitors, they will have to bring their own if not listed in advance on the booking form. As the park has water activities, we recommend bringing a beach towel for these as any lost towel will have to be compensated for.
You and all members of your party agree: • to keep the property clean and tidy; • to leave the property in a similar condition as you found it when you arrived; • to behave in a way at all times while at the property which does not break any law; • not to behave in an anti-social manner, breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others; • not to use the property for any illegal or commercial purpose; • not to sublet the property or any part thereof or otherwise allow anyone to stay in it who we have not previously accepted on behalf of the owner as a member of your party Maximum occupancy: You also must not allow more people than the brochure/website states to stay overnight in the property. You cannot arrange for visitors to the property without the advance consent of the owner. You cannot significantly change the number of adults or children during your stay. You must not take any illegal drug on premises. You must not use the hot tub or make noise outside after 11.00 pm and 7.30 pm, known as quiet time. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.) You must not hold events (such as parties, celebrations, or meetings) at the property without the advance consent of the owner. If you do any of these things, the owner can refuse to hand over the property to you or can repossess it. In these situations, you will not receive a refund of any money you have paid for your booking and we or the owner will not be legally responsible to you because of this situation. (This will include, for example, any costs or expenses you must pay due to not being able to stay in the property, such as the cost of finding other accommodation.) We nor the owner are under any obligation to find any alternative accommodation for you. Babies under the age of 2 may or may not be counted as members of your party.
We allow up to 2 Dogs on site maximum. They must be kept on a lead at all time when not on the holiday home, due to park rules. You must tell us that you are bringing a dog/dogs when you make your booking. You must bring your dog basket with you and ensure that your pet(s) does/do not lie on bedding or furniture under any circumstances. Animals, other than dogs, can only be accepted with specific permission from the us. Pets are allowed in certain areas of the central complex areas, clubs, shops, bars, or swimming pool areas. Please check with Away resorts. Some popular beaches prohibit dogs at certain times of the year. Registered assistance dogs are allowed in all holiday homes, even if the property description says that pets are not allowed. If you or any member of the party has a pet allergy, we cannot guarantee that dogs, or other pets, have not stayed in your chosen property, nor can we accept any responsibility for any subsequent health reaction. It is your responsibility to make specific enquiries before booking as some people may take their own pets to a property without telling us.
You are responsible for and agree to reimburse us for all costs incurred by us for all damage or breakages or loss caused by you and/or members of your party and/or any other persons invited into the property by you, to the property or its contents. This includes responsibility for paying for this damage and the cost of any work needed to put the damage right. We can ask for payment from you to cover any such costs. You will need to check and sign an inventory of the property and its contents on arrival at the property before keys are handed over. If you discover that anything is missing or damaged on arrival, please notify the us at the time of handover immediately. We expect the accommodation to be left in a reasonable state on departure. And the handover sheet will be checked at the time of your departure. If in our opinion, additional cleaning is required, due to spills on carpets and furniture then this will be charged at £10 per stain. All other costs of replacement are on the handover sheet. We appreciate that items can stop working and if this occurs during your holiday then you must notify us prior to your departure. If you notify us then, you will be liable for it. This amount will be deducted from any security bond first and then invoices raised for any amount over this.
13. Right of Entry
We have the right to enter the property (without letting you know first if this is not practical or possible) if special circumstances or emergencies happen (for example if repairs need to be carried out) or if you break the law, breach any of these booking conditions, or our terms and conditions or any other terms applicable to your booking and/or the property. We have the right to enter the property for the purposes of inspection (including but not limited to where you have complained about the property) by giving you reasonable notice of such entry. You agree to allow us or our representative (including workmen) access to the property as required by this clause.
14. Unreasonable behaviour
We can refuse to hand over the property if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests, to members of staff or to neighbours, or in the event we have reasonable cause to believe you or any member of your party will cause damage or loss to the property, its services or facilities. In these circumstances, the contract between you and us will be terminated, you will not receive any refund and we will not have any further liability to you. We can terminate a stay after the keys have been handed over, if the unreasonable behaviour of anyone in your party (including anyone invited into the property by you) is likely to impair the enjoyment, comfort or health of other guests, residents, neighbours or members of staff or where you or any member of your party (or anyone invited into the property by you) has broken the law, breached or is likely to breach any of these booking conditions, the owner’s terms and conditions or any other terms and conditions applicable to the property which you have been notified of. In these circumstances, you will be required to leave the property immediately and no refund will be given. Furthermore, you may be liable to cover any costs incurred by us because of your behaviour, in accordance with clause 12.
15. Special requests
If you have any special requests, you must let us know when you make a booking and confirm them in writing. Although we will try to meet any reasonable requests, we cannot guarantee that any request will be met. Confirmation that we have noted a special request or of the fact it is shown on your written confirmation or any other document, is not confirmation that the request will be met. If we fail to meet any special request, it will not mean we have broken your contract
If you want to complain, we, will want to act to sort your complaint out as soon as possible. It is essential that you contact the us within 7 days of your holiday ending to have any complaint heard. After this date it will not be. If we sort out a complaint, we are doing so as a gesture of goodwill and will have no legal responsibility to you for any refund or compensation.
17. Governing law & Jurisdiction
Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you must agree that any dispute will be dealt with exclusively by the courts of England and Wales.
18. Communicating with you
Please see our Privacy Notice which explains how we will process your personal data. For the purposes of the Landlord and Tenant Act 1987, you can send any notices intended for the owner to 25 Misty Bay, Tattershall Lakes Country Park,57 Sleaford Road, Lincolnshire. LN4 4LR